Fibracast Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information.
Effective Date: April 28, 2026
We obtain your consent to collect, use, and disclose your personal information, except where otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions.
1. Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Any other information you voluntarily provide through our website forms, communications, or services
We may also collect certain non-personal information such as browser type, IP address, and website usage data through cookies or similar technologies. We may use analytics tools (such as Google Analytics) to better understand how users interact with our website.
Our website is not directed to children, and we do not knowingly collect personal information from individuals who are not able to provide meaningful consent.
2. How We Use Your Information
We use your personal information to:
- Provide and manage our services
- Respond to inquiries and customer support requests
- Send updates, notifications, or relevant communications
- Improve our services and user experience
Where required by law, we will obtain your express consent before sending you commercial electronic messages. You may unsubscribe or withdraw consent at any time using the mechanisms provided in those communications.
3. Sharing of Information
Fibracast Ltd does not sell your personal information. We may share your information with:
- Trusted service providers who assist in operating our business (such as hosting providers, email and SMS platforms, analytics providers, and CRM systems)
- Legal authorities when required to comply with applicable laws or regulations
Your personal information may be stored or processed outside of Canada, including in the United States and other jurisdictions where our service providers operate, and may be subject to the laws of those jurisdictions.
We require our service providers to protect your personal information and use it only for the purposes for which it is disclosed.
In certain cases, business contact information used solely for the purpose of communicating in a business context may not be subject to applicable privacy legislation.
SMS consent is not shared with third parties or affiliates.
4. SMS Communications
If you opt in to receive SMS messages from Fibracast Ltd:
- Message frequency may vary
- Message and data rates may apply
- You can opt out at any time by replying “STOP”
By providing your mobile number and opting in, you consent to receive communications from us in accordance with Canada’s Anti-Spam Legislation (CASL).
SMS Terms & Conditions
By opting into SMS communications from a web form or other medium, you agree to receive SMS messages from Fibracast Ltd. These may include conversational messages and service-related communications. Message frequency varies. Message and data rates may apply. For more information, please see our Privacy Policy at https://fibracast.com/privacy-policy/. Message HELP for assistance. Reply STOP to any message to opt out.
5. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal requirements.
6. Safeguards
We use appropriate physical, organizational, and technical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.
7. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
8. Accountability and Contact
Fibracast Ltd has designated a Privacy Officer responsible for compliance with this Privacy Policy. The Privacy Officer can be reached at info@fibracast.com.
If you have any questions about this Privacy Policy or our handling of your personal information, or if you wish to request access or corrections, please contact us at:
Email: info@fibracast.com
Phone: +1 905-218-6669
Address: 525 Glover Road, Hannon, ON, Canada L0R 1P0
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Complaints
If you have concerns about our privacy practices, you may contact us using the information above. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.